Last updated: January 2026. This policy explains how we collect, use, and protect your personal data at Betrise Casino.
Betrise Casino operates under Curaçao eGaming licence No. 8048/JAZ. For the purposes of data protection, we act as the data controller for personal information you provide when registering and using our platform. We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including PIPEDA (Personal Information Protection and Electronic Documents Act) where applicable to Canadian residents.
If you have any questions about how we handle your data, contact our Data Protection Officer at [email protected]. We will respond to data-related inquiries within 30 days.
We collect personal information that is necessary to provide you with our services and to comply with our legal obligations. This includes:
Registration Data
Full name, email, date of birth, address, phone number
Identity Verification
Government ID scan, proof of address, selfie for liveness checks
Financial Data
Payment method details, transaction history, deposit/withdrawal records
Technical Data
IP address, device type, browser fingerprint, session logs
Usage Data
Games played, session duration, betting history, bonus usage
Communications
Support chat transcripts, emails, any documentation you send us
We do not collect sensitive personal data (such as health information or racial origin) unless it is directly relevant to a responsible gambling concern you raise with us. We do not sell your personal data to third parties for marketing purposes. We do not share your data with third parties except as described in this policy.
We use your personal data for the following purposes, each grounded in a lawful basis under applicable data protection law:
Account management and service delivery (contract performance): We use your registration data to create and manage your account, process deposits and withdrawals, and deliver the casino services you signed up for. This is necessary to fulfil our contractual obligations to you.
Identity verification and KYC (legal obligation): We are required by our licence conditions and anti-money laundering regulations to verify the identity of all players before processing withdrawals. We verify your documents against third-party identity verification services.
Fraud prevention and security (legitimate interest): We monitor usage patterns, IP data, and device fingerprints to detect and prevent fraud, bonus abuse, money laundering, and unauthorized account access. This protects both our platform and our legitimate players.
Responsible gambling compliance (legal obligation / legitimate interest): We are required to implement responsible gambling measures under our licence. This involves monitoring player behaviour for signs of problem gambling and acting on those signals (e.g. enforcing cooling-off periods, contacting at-risk players).
Marketing communications (consent): If you have opted in to marketing emails, we use your email address and usage data to send you promotional offers and news. You can unsubscribe at any time via the link in any marketing email or by contacting support.
We share personal data only in the following circumstances:
Payment processors: We share the minimum necessary data with payment providers (e.g. Interac, Visa, PayPal, Skrill) to process your transactions. These providers are bound by their own data protection obligations and our contractual requirements.
Identity verification providers: We use third-party KYC services to verify identity documents and check against sanction lists. These providers process your data solely for verification purposes under our instructions.
Regulatory and law enforcement: We may disclose data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in response to an anti-money laundering investigation or court order.
Game providers: When you play games from third-party providers (e.g. NetEnt, Pragmatic Play), limited session data is shared with the provider to enable gameplay. Game providers do not receive your full personal profile.
We use cookies and similar tracking technologies on our website. These fall into three categories:
Strictly necessary cookies: Required for the platform to function — session management, authentication, security tokens. These cannot be disabled.
Analytics cookies: We use analytics tools to understand how players use our platform, which pages are most visited, and where improvements can be made. Data is aggregated and anonymized where possible. You can opt out via your browser settings.
Marketing cookies: If you consent, we (or our affiliate partners) may place cookies to track which marketing campaigns brought you to our platform. This helps us measure our advertising effectiveness. You can withdraw consent at any time via the cookie preferences panel.
We retain your personal data for as long as your account is active and for 5 years after account closure, in line with standard financial record-keeping requirements and our licence obligations. Transaction records and KYC documents may be retained for up to 10 years where required by anti-money laundering regulations.
After the retention period expires, data is securely deleted or anonymized. Marketing preferences are retained only as long as you remain subscribed. If you request account deletion, we will delete or anonymize personal data that is not subject to mandatory retention requirements within 30 days.
Under applicable data protection law, you have the following rights regarding your personal data:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data (subject to legal retention requirements).
Right to Restriction
Ask us to restrict processing of your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for marketing.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before fulfilling a data request. There is no charge for exercising your rights, though we may charge a reasonable fee for manifestly unfounded or excessive requests. If you are unsatisfied with our response, you may have the right to lodge a complaint with your provincial privacy commissioner or the Office of the Privacy Commissioner of Canada at priv.gc.ca.
We implement industry-standard security measures to protect your personal data. This includes 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, strict access controls limiting data access to authorized personnel only, regular security audits and penetration testing, and two-factor authentication for administrative access. We follow a responsible disclosure process and encourage security researchers to report vulnerabilities to [email protected]. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities within the legally required timeframe.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Material changes will be communicated via email to registered account holders at least 14 days before they take effect. The "last updated" date at the top of this page reflects the most recent version. If you do not agree with the updated policy, you have the right to close your account before the changes take effect and withdraw any balance held. Continued use of our services after the effective date of any changes constitutes acceptance of the revised policy.
